Help & support

We’re here when you need us.

Answers to the most common questions, and a direct line to us for everything else.

Frequently asked

The quick answers. Anything else, just reach out below.

A professional network built for the creative class. It’s where creatives who don’t already know each other find collaborators, agree on real terms before any work begins, and open a shared workspace built around the project. Not a job board, not a portfolio site. The place creative collaboration actually happens, end to end.
You post a Collab Brief, a description of what you’re making and who you need, written in creative language, not a job listing. Other members find it filtered by discipline, compensation type, and location. You can also discover and respond to briefs other creatives have posted. When someone’s interested, they message you, and you review their profile and portfolio before moving forward.
The agreement two creatives set before any work begins. They cover compensation type (creative exchange, paid, or revenue share), along with rights, deliverables, milestones, and timeline. Both parties review, modify, and accept, and the terms are timestamped. It’s clarity in writing, before the work starts, instead of a misunderstanding three DMs deep after it falls apart.
Once both parties accept the Collab Terms, a Loft Studio opens, a shared workspace dedicated to that collaboration. The brief is pinned at the top, with milestones, files, and persistent messaging all in one place. The collaboration has a home, instead of being scattered across email, texts, and a shared doc held together with hope.
Joining is free. Membership is $10 per month after a 7-day free trial, and enrolled students pay nothing. What the $10 buys is the right to start things: posting a brief, and reaching out first. The subscription gets you full access to everything: Discover, Collab Briefs, discipline matching, Collab Terms, and the Loft Studio.
Yes. Your first 7 days are free. You won’t be charged until the trial ends, and you can cancel anytime before then. After the trial, membership is $10 per month.
Yes, and a free member is a real member. You get a profile, you appear in Discover and Discipline Matching, other members can reach you, and when they do you can agree terms, work in the Loft Studio, get paid, and build a rating from finished work. It never expires and never needs a card. Membership at $10 a month buys the right to start things: posting a Collab Brief, and reaching out to someone first.
You keep everything through the end of the month you already paid for, and then you are a free member again. Your profile, portfolio, rating and history all stay. Any collaboration already running carries on to the end, and any brief you already posted stays live. You just cannot start a new one until you subscribe again.
Yes. Enrolled students pay nothing. Sign up with your school email address, we send a six-digit code to that address, you enter it, and you get a free year with full access and no card. Re-verify the same way each year for as long as you are a student. This works in countries where school email domains are reserved for accredited institutions, which covers the United States, the United Kingdom, Australia, Japan, India, South Africa and around thirty others. If your school sits on an ordinary domain, send us a note below.
You have 14 days from any payment to request a full refund, for any reason. Refunds are issued by Paddle, our merchant of record. Ask them directly at paddle.net, or send us a note below and we will pass it on.
Because free platforms attract people who aren’t serious. The $10 a month keeps this a professional environment, a room where everyone has skin in the game, agreements are in writing before work starts, and your creative work is protected from day one. The cost is the filter that keeps the people who exploit creatives out.
Protection is built into the structure. Before any work begins, both parties agree to Collab Terms covering rights, deliverables, and compensation, and those terms are timestamped. Nothing starts on a handshake and a hope. The agreement layer exists specifically so creatives aren’t left exposed the way they are on platforms that were never built for them.
Three: creative exchange, paid, or revenue share. You set which one applies in the Collab Terms before work begins, along with the specifics on rights, deliverables, and milestones. Both parties have to accept before anything starts.

Still need a hand?

Send us a message and we’ll get back to you.

A real person reads every message, and we reply to the address you give us.

Stay connected

Follow along and be part of the community.