Privacy Policy

Collective Loft is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.

• ○Name and email address
• ○Password (stored encrypted)
• ○Location (country, state, city)
• ○Creative profile: disciplines, skills, bio, headline, Right Now card, portfolio links, social links
• ○Collaboration preferences
• ○Uploaded content: portfolio files, studio files, profile and cover images
• ○Messages and communications within Loft Studios
• ○Collaboration terms you create or accept
• ○Ratings and reviews you submit
• ○Payment information (processed by Paddle for membership, Stripe for collaboration payments)

• ○Log data: IP address, browser type, pages visited, time spent
• ○Device information: device type, operating system, browser version
• ○Usage data: features used, actions taken, collaboration activity
• ○Session data: authentication tokens managed by Supabase Auth
• ○Analytics data via Google Analytics

• ○Authentication cookies (Supabase): maintain your logged-in session. Required for Platform functionality.
• ○Google Analytics cookies: understand how users navigate the Platform.

We do not use advertising cookies, third-party tracking pixels, or behavioral targeting technologies beyond those described above.

• ○Create and manage your account
• ○Provide, operate, and improve the Platform
• ○Power the Discipline Matching algorithm
• ○Enable Briefs, Terms, and Loft Studio features
• ○Process membership payments through Paddle and collaboration payments through Stripe
• ○Send transactional emails
• ○Display your profile to other users
• ○Generate and display Community Voice ratings and reviews
• ○Analyze Platform usage to improve features
• ○Respond to support requests and resolve disputes
• ○Comply with legal obligations

• ○Name, headline, bio, and Right Now card
• ○Disciplines, skills, and collaboration preferences
• ○Location
• ○Portfolio links and social links
• ○Collaboration history
• ○Community Voice rating and reviews

We may disclose your information when required by law, subpoena, court order, or government request.

Collective Loft does not store your full payment card information. Membership billing is handled by Paddle as merchant of record; collaboration payments are handled by Stripe.

Update your profile information directly through your account settings at any time.

You can close your account yourself at any time. Open the menu and choose Close your account, confirm your email and password, and the closure happens immediately. Your profile, photos, portfolio, and links are deleted, and any subscription is cancelled so you are not charged again.

Collaborations you completed remain on record for the people you worked with, credited to a former member rather than to you. Ratings, agreed terms, and the shared contents of a Loft Studio are part of another person's history as much as your own, so they are not removed when you leave. Your name, contact details, and profile content are.

If you would rather we handle it, or you want data removed that closing your account does not cover, contact us through the Help page at collectiveloft.com/help or write to hello@collectiveloft.com. We process those requests within 30 days.

California residents have rights under the CCPA. We do not sell personal information. Contact hello@collectiveloft.com.

Users in the EEA, UK, or Switzerland have rights under GDPR. Contact hello@collectiveloft.com.

• ○Encrypted data transmission (HTTPS/TLS)
• ○Encrypted password storage (managed by Supabase Auth)
• ○Row Level Security (RLS) enforced at the database level
• ○Access controls limiting staff access to user data

The Platform is exclusively for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

We will notify you by email at least 14 days before material changes take effect.